This page describes the PickWiz licensing method, license types, and the process to follow when a license expires.

License overview

PickWiz projects normally use a USB dongle for licensing. Before using the software, insert a valid dongle into the industrial PC running PickWiz.

Use case	License type	Validity	Action at expiry
Evaluation project	Time-limited license	Subject to the actual license period	Contact a DexForce sales representative
Purchased project	Perpetual license	Perpetual	Not applicable

Contact a DexForce sales representative for information about other licensing options.

How to use the license

1. Insert the dongle into the industrial PC running PickWiz.
2. Start PickWiz.

PickWiz is normally ready to use after a valid dongle is inserted.

Handling an expired license

PickWiz displays an expiration message when a license expires. To continue using a time-limited license for an evaluation project, contact a DexForce sales representative to arrange a remote extension.

Apart from expiration messages, there are currently no recurring dongle issues that require separate instructions. If the software cannot be used, first confirm that the dongle is inserted into the industrial PC. Contact a DexForce sales representative if the issue continues.

Software license and service agreement

Expand to view the Software License and Service Agreement

Welcome to the DexForce intelligent robotic picking software and services.

The DexForce intelligent robotic picking software (the “Software”) and related services are lawfully owned and operated by DexForce (Shenzhen) Intelligent Digital Technology Co., Ltd. and its affiliates (“DexForce”). DexForce provides users (“you”) with robotic picking software products and services.

This agreement and other agreements, specifications, rules, statements, announcements, and policies published by DexForce form an integral part of this agreement. You must also comply with them when using DexForce products or receiving services provided by DexForce. Read the following terms carefully. If you object to any term, you may choose not to accept the corresponding service or product. Even if you object to a term, your actual use of the product or acceptance of the service means that you fully accept all terms of this agreement. Important provisions, including exclusions or limitations of liability, are emphasized and should be read carefully.

Collection of user data

1. While you use DexForce software, DexForce may collect and process data related to your use of the Software. This data includes, but is not limited to:

   • information related to software installation, operation, and updates;
   • device information, such as the operating system version and hardware configuration;
   • records of actions performed in the Software, such as clicks, browsing, and searches;
   • data uploaded to the Software, such as CAD files, STL files, and point clouds;
   • images, point clouds, and other information generated while the Software is running; and
   • fault reports and diagnostic data used to optimize software performance and resolve potential issues.

   DexForce collects user information only when necessary to provide its services.

   This data is used to:

   • improve software performance and optimize the user experience;
   • analyze user behavior to improve software functions and design;
   • diagnose and resolve software faults and maintain stable operation; and
   • comply with applicable laws and regulations and fulfill DexForce’s legal obligations.

2. The Software collects data in the following ways:

   • Information entered by the user: while using the Software, you may be asked to upload necessary materials, such as workpiece models, end-effector models, and bin models, so that vision-guided services can be provided.
   • Device information: the Software may collect information such as the device model, operating system version, and screen resolution to support different device environments and provide an optimized user experience.
   • Usage records: the Software may record actions such as clicks, browsing, and searches to analyze usage patterns and improve software functions and interface design.

Protecting users’ personal information is a consistent principle of DexForce. DexForce works to apply industry-standard physical, electronic, and administrative safeguards to protect personal information. DexForce establishes data-security management and development practices governing the storage and use of personal information and does not collect personal information unrelated to the services it provides. DexForce uses industry-standard safeguards and strengthened internal management to prevent unauthorized access, disclosure, use, or alteration and to prevent information from being damaged or lost. Except when required by law, requested by a legally authorized government authority, or expressly authorized by the user in advance, DexForce will not disclose personal information to the public or to third parties.

Using or continuing to use DexForce services means that you agree to the collection, use, storage, and sharing of relevant information in accordance with these provisions.

Effect and amendment of the agreement

DexForce reserves the right to update or amend this agreement from time to time. If the terms change because of developments on the Internet, changes to applicable laws, regulations, or normative documents, or business needs, DexForce may notify users by email or private message of amendments, service changes, or other important matters.

DexForce will collect, use, process, and store personal information under an updated statement only after obtaining your consent. DexForce will not reduce the rights you have under these provisions without your explicit consent.

For material changes, DexForce may provide a more prominent notice describing the change. Material changes include, but are not limited to:

• material changes to the service model, such as the purpose of processing personal information, the type of personal information processed, or the way it is used;
• material changes to your rights concerning personal-information processing or the way those rights are exercised;
• changes to the department responsible for personal-information security, its contact details, or complaint channels; and
• a personal-information security impact assessment indicating a high risk.

If you do not agree to an amendment made by DexForce, you have the right and responsibility to stop using the Software. Continued use means that you accept the amendment.

Disclaimer

1. Assumption of risk: you acknowledge that you bear the risks associated with using the Software. DexForce is not liable for direct or indirect damage arising from the use of or inability to use the Software, including loss of commercial profit, interruption of trade, loss of business information, or other economic loss, but will endeavor to reduce the resulting loss and impact.
2. Functions and services: DexForce does not warrant that the functions or services provided will meet every user requirement or that services will be uninterrupted. DexForce makes no warranty concerning the timeliness, security, or accuracy of the services.
3. Data security: although DexForce takes reasonable measures to protect user data, you understand that the Internet presents inherent risks and that complete data security cannot be guaranteed. DexForce is not liable for data disclosure, loss, or damage caused by unforeseeable or unavoidable events such as hacking or virus transmission.
4. Compliance with laws and regulations: you must comply with all applicable laws and regulations when using the Software. You are responsible for consequences caused by a violation, including fines and legal proceedings.
5. Scope: this disclaimer applies to possible losses or damage arising from use of the Software, including personal injury, property damage, data loss, and business interruption.

Read and understand this disclaimer before using the Software. If you do not agree with any term, you should stop using the Software immediately.

Other terms

The formation, effectiveness, performance, interpretation, and dispute resolution of this agreement are governed by the laws of mainland China, excluding its conflict-of-law rules.

Any dispute between you and DexForce should first be resolved through friendly consultation. If consultation fails, you agree to submit the dispute to a competent people’s court at the place where this agreement was signed.

The headings in this agreement are provided only for reading convenience and have no independent legal meaning. They must not be used as a basis for interpreting the agreement.

If any provision is invalid or unenforceable for any reason, the remaining provisions remain valid and binding on both parties.

How to contact DexForce

For questions about this agreement, call DexForce at +86 755 8672 7102 or email contact@dexforce.com. DexForce will respond within fifteen business days after receiving your request and will assist with resolving the matter after verifying your identity and request.

To handle the matter securely and efficiently and provide timely feedback, DexForce may require supporting evidence when verifying your identity.

Related document

• PickWiz Installation Guide

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